Uber Ridiculous Service

I requested twice on Uber and on both occasions the driver couldn't find my location and had to cancel. It was a card payment so they deducted R210 , an amount of R105 for each trip and haven't given my refund yet.

I have been loyal to Uber Ride using them for a long time however they don't value customer service. It's been a week now and everytime I try to reach out to them via the Uber Support nobody is helping me, instead I get automated responses.

Uber is quick to take money from your account but slow to return it. Even though I was charged twice for canceling, they still holding my money hostage.

This is really unfair and unbelievable. One would think by now they would have refunded me my money, but nothing yet. Absolutely ridiculous service