Uber restricted my account for no reason and kept my R250

I am extremely unhappy with the way Uber has handled my issue. My account has been completely restricted — I cannot request a ride, and I cannot order food on Uber Eats. Uber is accusing me of “inappropriate use” and “irregular activity,” but they refuse to explain what I supposedly did.

I contacted Uber support several times, and all I received were copy-paste responses saying they “cannot disclose details” and “cannot respond further.” This is unacceptable, unprofessional, and shows a complete lack of transparency.

I have R250 Uber Cash loaded on my account, which I can no longer use because Uber has restricted my account without evidence or explanation. They are refusing to refund me, leaving my money stuck on an account I cannot access.

I have followed all troubleshooting steps they suggested (updating the app, reinstalling, restarting my device, updating software) and nothing has been resolved.

Uber cannot keep my money, block my account, refuse to explain why, and then refuse to assist any further. I am requesting: 1. A proper explanation of why my account was flagged 2. A review and restoration of my account OR 3. A full refund of my R250 Uber Cash

This situation is unfair and unacceptable. I need real assistance, not automated responses.