Uber refusing to release my funds after not releasing an authorisation

I am extremely disappointed with Uber's handling of authorization holds on my account. On March 9th( over 20 business days have passed, yet they claim funds are released within hours), two authorization holds were placed on my account, and despite having paid the corresponding trip fares, these holds remain active, tying up my funds and causing significant financial strain.

My bank informed me that an authorization letter from Uber is necessary to release these holds. However, despite multiple requests, Uber has refused to provide this letter, leaving me without access to my own money. This lack of support is unacceptable and reflects poorly on Uber's customer service.

I urge Uber to promptly issue the required authorization letter to my bank to facilitate the release of my funds. Additionally, Uber should reassess its policies to better assist customers facing similar issues in the future.

This experience has been incredibly frustrating, and I hope Uber takes immediate action to resolve this matter.