Uber Refuses to Refund me for a trip I didn't take

On May the 15th I requested a trip home after work. The driver that accepted it was 15 minutes away and 15 minutes later he didn't move. So i canceled and selected the continue looking for another driver. Still no one accepted. I cancelled and requested from Bolt. The driver came and took me home. Uber charged me for that ride. I queried it and asked for a refund. They refused to refund me telling i took the ride. I then proceeded to attach the trip they charged me for. The driver clearly still came but the trip ended 6 minutes later and in the office park I work in. I also attached the trip info from Bolt that took me home. I can't be in two cars at the same time. Uber even went as far as saying I have their driver a pin. A straight up lie. The guy dealing with my claim is so incomplete and completely lacks any analytical skills. Even with all the proof I sent he insists I took the ride. I've never had an issue with a refund from Uber before. They have all the data they they can see what happened. But this new approach is beyond me. I'm baffled with all the evidence and trip data. They refuse to refund me.