Uber refunds cancelation fee.

Requested a ride and app froze and couldn't ID driver and car. Driver could see that ibwas distressed and called my name but i refused to ride as app had frozen and safety was at stake.

Driver left and was charged a cancelation fee that was reversed by Uber after raising my concern.

That did it for me and supper happy that my safe was their concern too.

Well done Uber team.