Uber Refund Us For A Cancelled Trip !!!!

On tht 7th of December 2021 Uber stole money from my partners bank account for a cancelled trip. Money was debited from my partners bank account and till today 14/12/2021, no refund from Uber. When we made contact with the Bank, we were informed that Uber did infact take the money. However transaction can be cancelled if we could provide the Bank with a cancellation letter (with Uber's latter head/s) and they can reverse the transaction. We went on the Uber app to the the cancellation "latter", but to our surprise theres nothing there.

We've since sent an email to Uber support informing them of what happened and we want to be refunded. Todate nothing.

This is why I will never allow Uber to debit my account and only make use of cash. Now they've taken money we so desperately need. In Today's South Africa, every Rand counts. My partners email address usesd on her Uber app is: *** UBER PLEASE REFUND MY PARTNER!!!