Uber R208 ****** After a Local Trip

Uber has charged me R208 for a 5km trip to my office that I requested at 9.04am. The initial value of this trip was R54 and it was to be discounted to R0. 00 because of an Uber promo that is running for every 6th trip taken. I arrived at my office at 9.30am instead of 9.15 following some trouble with the driver, which I had immediately reported to Uber via the App During the trip,. He was parked in the middle of a public road refusing to move after a wrong turn he had taken that led us into a tricky industrial area, and was insisting that his GPS had led him that way. I got him to take me to my office after a few minutes of begging (this was still a 5km trip and no further except for some maneuvering out of the unfami**** area after his wrong turn). I used my own GPS to get us out of there and have record that it was a 5km trip! But to my surprise, this selfsame completed trip, which was actually marked as a free one due to Uber's promotion, was changed to 'cancelled' 3 hours after I had been dropped off at my office and then recalculated to R208! The initial value of my 5km trip to the office was, again, R54 but discounted to R0. 00 and this is still reflected on a scren shot I took from my trip history which has dates and times. I was however charged 4 times the value this in the end even though the distance reflected on the email bills sent to me by Uber show the distance to still be one of 5km. I have sent Uber numerous Pleas for help as well as screen shots and photos that prove that the driver had acted unprofessionally during the trip, as well as screen shots that prove that Uber ignored my requests for help during this 5km trip when I at first felt endangered, but Uber is ignoring all of my evidence sent to them, and choosing to send me generalized answers that do not speak to the matter I am presenting but rather try to claim that the driver deserved this exorbitant amount charged to me. Uber has sent me two conflicting email bills for this same trip today: one enail bill says that I traveled with Goodwill for a 5km trip at 9.04am which cost around R80 but was discounted to R0.00; the other says that a differing 5km trip by a driver named Costas began after 10am and was canceled at 12.24am therefore justifying their adjustment of Goodwill's 9.04am promo ride from R0. 00 to R208. The app itself shows that I requested a 5km trip from Goodwill at 9.04am valued at R54 and discounted to R0. 00 and also that this same ride became R208 at 12.24. Uber is refusing to pay me back despite all the emails, Google map distances that correlate with Uber map distances, and screen shots of various texts for help that have been sent in an effort to resolve this clear bungle up.