Uber, Poor, Poor Service

On Monday the 10th December, I was travelling home with my son who had just come back from the Dr. It was quite a rainy day and my phone battery was at 4%. I requested an uber from the Dr to home and asked the driver to charge my phone. His charger must have been an inch long and now because I'm sitting at the back with my son I don't have access to the phone. He took the phone put it in the charger and put it in some compartment close to the charger (under the handbrake).

Fast forward, once we reach my house I am now worried about my son getting rained on, I then ask the driver to wait a bit while I open the gate so my son doesn't get drenched in the rain. I open the gate, get my son out and completely forget my phone. I realise about 10 mins later that I don't have my phone. I don't have anyone else to help me call the phone so I decide to leave it till the next morning when I get to work. I get to work and load a message to uber to tell them.

They keep sending me automated texts to say they doing everything in their power to connect me to the driver. I left an alternate number so that the driver can get a hold of someone close to me and till this day he hasn't called the number. I called him from work the next day and he didn't answer any calls until 9pm when a friend of mine gets a hold of him.

Thus friend of mine then decides to contact my boyfriend to tell him that she managed to get hold of the guy. My boyfriend immediately calls him and they arrange to meet the next morning. He then doesn't answer the phone.

I call him today, and he tells me stories of how he doesn't stay in one area, but what puzzles me the most is that he has had my phone for 2 days and he has made no effort to contact anyone or come to some sort of compromise. Uber has also been saying they trying their best but they have clearly done nothing if a driver can just shrug off the client like he has. They don't have compassion. I'm waiting for a call from my sons doctor to hear what his diagnosis is but now because of this situation I will definitely miss that call.

Thank you for that awesome service that you always brag about that's non existent.