Uber ****er

Good Day

Uber is a widely used service which enables consumers to recieve transport from private vehicles for a calculated fee. Problem now is that it becomes more and more difficult to request cash trips and your card has to be linked. The customer service is pathetic as all responses is vague and does not resolve the issue. The portal you use for communicating with the uber team is of poor layout and fails to accomodate untrained users. I had requested a ride and had payed an amount for it on request. The app had logged an incorrect location and I could not adjust this. The driver car dissapeared on the app making it impossible to try and trace him. I had phoned the driver who informed me the area I am in scares him and as such he had not seen anyone (despite me waiting outside) and refused to come back. The trip was cancelled and I was left stranded and I am being refused a refund on a service I had not recieved. Your team does not respond to me anymore and I am left upset by your service, customer care, customer response and your poorly constructed app. My advise will be for users to rather find themselves an alternative transport app as this one will not only leave you stranded, but will deduct your amount for travel regardless and not pay it back