Uber Penalizing Me for Trips I’ve Already Paid For – TWICE!

I’ve now had two frustrating experiences with Uber where I’ve been told I owe money for trips that I’ve already paid in full.

The first issue was a trip from Randburg to Cosmo City. A few days after the ride, Uber claimed I still owed R21+, even though the full amount had already been debited from my bank account. I contacted them immediately to raise the issue, but nothing meaningful came from it.

The second time was even worse. I booked a cash trip of R61, and I paid the driver R62 – more than the fare. Yet, Uber claims I underpaid and now apparently owe R60.40+ to use their services again, based on the driver’s false report.

So now, not only am I being blocked from using their service, but I’m also expected to pay for trips I’ve already settled – one by bank card and the other in cash.

This is completely unacceptable, and it’s concerning that drivers can misreport payments and Uber just takes their word for it with no proof or resolution offered to the customer.

Until this is resolved, I can’t trust Uber again and would strongly caution others to double-check all trip charges and keep proof of every transaction. Extremely disappointed.