Uber Payment Issue (No Refunded Received)

On the 8th of October 2023 I had requested a trip that totalled to R149.00 and It was deducted from my bank account before the trip took place. After the trip took place, I received an email that the trip fare was now R156.00. This means R7.00 was outstanding from the R149.00 that was initially debited. At the time, I had no funds in my account so Uber could not adjust the trip fare and deduct the R7.00. The following week, on the 15th of October 2023 I took another trip which totalled to R29.00 and I had assumptions that Uber will add the R7.00 to that trip and I would pay R36.00 cash, but instead, at the end of the trip I was requested to pay R185.00. I continued to pay the driver R30.00 cash and according to Uber I owed them R155.00. My issue is now is, what about the R149.00 that was deducted from my bank account on the 8th of October 2023? Because it was not reversed so that Uber can deduct their R156.00. I use Uber frequently and I could not take another without paying the R155.00 that Uber claims I owe to them. So, on the 5th of November 2023 , I paid the R155.00 to Uber so that I could take a trip which I paid and with hopes that they will reserve the R149.00 that was initially debited on the 8th of October 2023 but that was not the case. I’ve made communication with Uber support several times but I’m being misunderstood and I had asked if they could contact me telephonically so that they could understand my issue. Till this day I have not been refunded or contacted about my issue.