Uber_Pathetic

I am writing to express my dissatisfaction with the quality of service I’ve experienced with Uber in recent months.

Since 2023, I have re**** heavily on Uber for my transportation needs, but I've noticed a significant decline in driver quality. It has become common for drivers to accept trips while simultaneously working on other apps, leading to unsafe driving conditions. Additionally, I have encountered drivers who appear disengaged or tired while on the road.

Despite my loyalty, having spent over R15,000 this year alone, I have not received any discounts since October 2023. My Uber One membership does not seem to provide any benefits, which is disappointing given my frequent use of the service.

Just this morning, a driver accepted my trip but was unresponsive to my messages, and I had to cancel after waiting for an extended period. The next driver took 9 minutes to arrive, only to inform me that he needed to stop for petrol first. This situation is unacceptable and frustrating, especially considering the amount of money I invest in your service.

I urge you to acknowledge the loyalty of your regular customers and consider implementing measures to improve driver accountability and customer satisfaction. At this point, my experience with Uber has begun to feel comparable to other transport services, which is disheartening.