UBER NOT TAKING THEIR CUSTOMERS SERIOUS

On the 15 October 2023 i order meals from uber eats at Ikhitshini, Bosman, Pretoria. The toatl cost was R169.50. I waited for the food but the food never arrived, this fact is even there on my account on the uber application that the delivery failed. After failing of the delivery i then ordered meals again via the app but this time at Ikitshini, Lyttleton, Centurion, and the food arrived. To my shock, ubber charged me for the R169.50 of the food that never arrived, the arrears are still there on my account and i cannot use their services until the R169.50, for the food that never arrived to me, has been paid. I contacted Uber help desk via a message on their app and after some days i received a reply to the effect that my query would be escalated to the appropriate department and that they would get back to me. It has been more than a month and nobody came back to me regarding this issue. Not that i care because there are similar entities which offer the same services and i have been using them with perfect service from them, but i just want to clear the R169.50 which i never benefited from against my name. Do the right thing Uber!