Uber not reversing credit card hold

So I requested to cancel an Uber Business account and that was a struggle until I got onto this platform.<br> I received an email from someone in support shortly after I posted here confirming that the account had been canceled and the 3k hold on my card will be released in 3-5 days. This was on the 31st of July 2015.I assumed these 3-5 days are working days so I began counting. Today is the 15th of August and I have not heard anything from anyone from Uber and the hold has still not been released as promised.I am deeply disappointed at this lack of integrity by this organisation and its people.