Uber - NO!!!!!!! Horrifying Experience

I had a shocking experience with Uber yesterday.

At about 16:00 yesterday, I called for an Uber. A driver responded by saying he is 4 minutes away. After 15 minutes, he was still 4 minutes away. I phoned him and he started to shout at me - telling me I am disturbing him. I cancelled this request and requested another ride. # drivers responded but the cancelled again. After half an hour, I was desperate and requested Uber X. Call was accepted and payment went off my bank. To my dismay, it was the same rude driver from my first attempt.

By now I just wanted to get home. When I got in the car, he had no idea where my destination was! How is that even possible!! He said that his app was broken. So I directed him where to drive.

His aircon was not working. After five minutes he said he has a problem. What are we going to do about payment??? I told him what do you mean?? I have already paid. He said that because he cannot get on the app, he is not going to get this payment as Uber is not picking up on him collecting me. I tried to cancel the trip to get a refund, but I refused to pay another cent.

When we finally got to my destination, he had drive down a pretty steep hill. Only then did I realize that his clutch is also not working.

It was a horrific experience. And this was UBER X!!! May I also add that the 2.38 km trip was charged at R96.00.

I phoned Support when I got home but the consultant who assisted me, was not really faxed by my trauma.

Shame on you Uber!!!!!!