Uber nightmare.

On Tuesday 13 September 2022 I booked a trip for Wednesday @ 06:30. On Wednesday morning I received a call from my "driver" to say he is stuck in traffic and that he will be 10 min late. I accepted the fact that he is stuck and said it is ok I will wait for him as the amount has already been taken off my account (R151.00). when I went on the app I found that he is at the OR Tambo Airport. He picked me up at 06:55 (25 min LATE!) Traffic was hectic then and the decide to take a different route. We end up in a accident (he did not stop on time and went into the car Infront of us) I was dropped of at 07:45 at my work only to find that my trip was charged at R225.00. I lodged a complaint to Uber, but it seems like their customers does not mean anything to them!!!!!!