Uber must pay back my money

<p>On Saturday the 25/02/2017 I requested uber at west gate mall, the guy came but he didn't contact me to say he was at the mall and it was raining I was not going to wait outside, the guy cancelled the trip but uber at that time already debited money from my account (R295.00) and they changed me the cancelation fee which I paid to my next driver. I sent a message to them via their app no reply, I sent them an e mail it does not go through I sent them an inbox on Facebook they rep**** and told me they didn't take my money I went to my bank to reverse it, it was not there, during the week I took another ride they gave me discount and I don't want discount I want my money back. Uber South Africa don't even have a number you can call them o please give me my money back</p>