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Nikiwe N

1 reviews | Active since Dec 2021

12 Dec 2021, 20:13

UBER MULTIPLE CHARGE ONE TRIP

I had a QUADRUPLE CHARGE on my account for a SINGLE TRIP for THREE MONTHS, and it still says I haven’t paid for the trip. They’ve placed a hold on my account. FOR A TRIP I GOT CHARGED 4 TIMES FOR. They’ve asked for countless proof which I’ve provided. When they asked for my bank statement they took away my ability to continue the conversation which had been going on for 4 weeks. I couldn’t reply, I couldn’t send my bank statement. So that means I’d have to start the problem all from the beginning with what’s taken 4 weeks? They do not consider my time or energy. What TERRIBLE service! I even had to call the customer line and they did nothing!

For close to THREE MONTHS on ONE ISSUE, I’ve had (not only) my money wasted (but) I’ve also had my time and energy wasted. I am DISGUSTED with this service from Uber. DISGUSTED.

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