Uber Left Me Stranded in the Cold for Over an Hour, unreliable.

Absolutely disappointed with Uber’s service today.

I was at Sandton City trying to request an Uber Go because I was alone and obviously not going to order a bigger car meant for multiple people. I started requesting around 16:00 and for an entire hour I could not get a ride.

The app would make me wait almost 10 minutes, then suddenly say “no cars available, please try again in a few minutes.” Every single time I tried again, the exact same thing happened. I was standing outside in the cold for over an hour constantly trying to request a ride.

I then decided to request a Priority ride, thinking it would help because Uber says they’ll find you a ride within minutes even when it’s “busier than usual,” but once again I waited and got kicked out without getting any driver at all.

After struggling for over an hour, I finally requested an Uber Comfort and eventually got a ride. The problem is, the car was a Toyota Corolla with a broken back door that wouldn’t even open properly — I had to climb in using another door. That is not what I expect when paying extra for a “Comfort” ride.

To make things worse, the exact same trip that cost me around R20 in the morning suddenly became R80 later in the day for a very short distance, and the driver was rude on top of everything else.

Very poor service, poor communication from the app, overpriced fares, and an uncomfortable experience overall.