Uber lacks integrity and honesty for it's clients.

I HAVE RECEIVED SUCH A BAD SERVICE FROM UBER. THIS IS WHAT HAPPENED: On the 26 June 2021 I requested an Uber ride from my house in Cosmo City Ext 9 to Northgate Mall next to the Coca Cola Dome. I was a card paying customer and my ride was to cost R25. The App informed me that my driver was to pick me up within 4 mins then it changed to 7 mins, 9 mins, 11 mins and then 15 mins. My girlfriend and I decided to request for Bolt by using her App to call Bolt which arrived after 3 mins as their App said.

I then decided that I was not going to cancel the ride with Uber because I know I was going to be charged a penalty fee. I waited for the ride to cancel it-self while I did my grocery shopping at Northgate Mall. The next thing I realise that the Uber ride went on to charge me R 388.00 for a ride I did not take. In a nutshell I was charged R 25.00 + R 388.00 for a ride to the Mall which is less than a 5 minutes drive.

Ever since I have complained to Uber and my complaint has never been attended to and have never receive any feedback. All I received was the communication that they are looking into the matter and they will get back to me and they have never done so. I also have not received the R 413.00 that was deducted from my bank account. I have been waiting since the 26th June 2021 until this day the 17th July 2021. I have given them a chance since then for them to answer for themselves however that has not materialised yet, hence I have decided Hello Peter has to know about this.

I am also going to contact the consumer complaints South Africa, the financial ombudsman/national credit regulator or anyone that can assist me in recouping my money from Uber. And probably prevent them from collecting client's money from their accounts before the trip is taken or before the driver arrives.

I am warning South Africans that Uber is a bunch or ********* who lacks integrity and honesty for their customers. I encourage South Africans to be careful before they register for card payments for such services or not to use Uber anymore.