Uber is quick to charge but WAIT 3 business days for a REFUND - Totally Unacceptable Customer Service!?!

<p>An Uber driver (Tawanda) made a mistake and charged for a 2 way trip instead of a 1 way trip on 17/12/2016.</p> <p>The 2 way trip was charged immediately to my Bank card.</p> <p>When I queried the 2 way trip charge instead of a 1 way trip I was told by Uber that they would refund me within "3 buisness days".</p> <p>On explaining to Uber that the immediate 2 way charge was UNAUTHORISED - they said they had already "processed a refund" on their side but I should follow up with my bank to get the Refund credit.</p> <p>I then asked Absa Platinum card to REVERSE the entire original transaction - I spoke to Awanda - he said he "can't help me with that since it is not a forensic transaction".</p> <p>What on earth is coming to companies in SA lately - they think they can ***** from people and get away with it???!!!?????</p> <p>Watch your bank accounts people!!!!!???!!!!.</p> <p>Uber should get their ACT together and perhaps read up on the Consumer Protection Act!?!</p> <p> </p>