Uber is proving to be a pain in the behind

<p>Uber is proving to be a pain in the behind. On February 8th I requested Uber at 15:03 from Hatfield Gautrain station. It was at the corner of Grosvenor and Arcadia street. I was assigned a Toyota Corolla with registration DD30..GP driven by Tshepo. I waited and waited while keeping an eye on all the Toyota Corollas that came to collect and deliver passengers. At about 15:30 when the Uber car I was waiting for had disappeared from my phone screen I tried to call another one but got a message back that there no cars available. I ended up deciding to take a local taxi and asked for a R20 to cover taxi fare as I did not have cash, the fare was R14 on a taxi to Mamelodi. I walked from the station to Stanza Bopape street to flag down the taxi. I arrived at my destination one hour later from the time I requested the Uber. My destination was Victoria and Griffith Mxenge Building which is the headquarters of the National Prosecuting Authority, about 5km from the station.</p> <p><br /> </p> <p>Uber still charged my credit card R25 for this no show. Their driver had cancelled my request at 15:11. Yet I waited 45 minutes. I requested a refund on help.uber.com and did not get a response. This was not the first time. On 17/05.2016 I requested Uber pickup for my wife from Telkom offices in Higveld Technopark. My wife waited for the Uber until I went to pick her up. On that occasion I was also charged R25 after the driver cancelled my request.</p> <p><br /> </p> <p>I don't really know how to deal with these kind of situations. Maybe the Uber goes to a different location from where you requested it or they just don't bother. On the 8th I initially wanted to request the Uber from 51 Oak street but the pickup location that appeared on my screen was 19 Oak street. The security guards at the gate confirmed that the address we were at was not 19 but 51 Oak street. That is why I ended asking my wife to take me to Centurion Gautrain station. Could it be that when I arrived at Hatfield the driver got a wrong pickup location? How do we deal with this kind of thing</p>