Uber is disappointing now

I am extremely dissatisfied with Uber's service lately, and I feel compelled to express my frustration. I've been consistently charged extra on almost every trip, which is happening because I always use the card payment option.

I signed up for Uber One expecting better service, as I frequently request rides. However, I’ve noticed several issues that have been bothering me. I’m being charged for waiting time even when the driver finds me outside, and my trips are taking unnecessarily longer routes due to construction or roadblocks, resulting in higher fares. Whenever I try to raise these concerns during the trip, I receive an automated response stating that I should have been charged for these reasons, which is disappointing and unhelpful.

Additionally, my experience with Uber Eats has been equally frustrating. I recently ordered a McFeast meal, which was delivered with less sauce than expected, the fries were cold and dry, and there were no serviettes included. When I logged this complaint, nothing was done to resolve the issue.

I am genuinely tired of dealing with these problems, but I still rely on the service. I request that my recent trips be reviewed, and I would like to be reimbursed for the extra charges. I also want compensation for the unsatisfactory food order. The lack of meaningful resolution to these issues is extremely disappointing, and I am hoping for some action to be taken