Uber is deceiving and *****

I'm a loyal Uber app client, who was introduced to Uber by a friend and I really find it convenient and their drivers professional.

As time went by the calibi of drivers employed or recruited by Uber changed, as some of the drivers didn't really represent the company well, and I would always lower rating of those drivers because it's vital that they get feedback.

I lost my valuable laptop in an Uber, I left it in the Uber when I got off to my destination. When I had realized that I lost it. I contacted the driver using the appl and I laid a complaint via Uber appl reporting that I have lost an item and I wrote detail report. The driver informed me that the laptop is not in his car and that he picked up clients after me it could be that they took the laptop.

I was disappointed at the service and lack of professionalism and trust because I knew he must have seen it. As I called him immediately when I realized that I didn't take all of my belongings.

I know it was negligence on my part to leave the laptop in the Uber however Uber drivers are "trained" or "required" to check the car after dropping a client to make sure that client took all their belongings.

I opened a case at the police station and had forward my query to Uber for a resolution, to this date nothing has come out of it. This was last year August.

On the 7th of this month I requested an Uber from Goodwood to Mandalay for my daughter as she was attending extra classes. I requested Uber with my credit card and it cost R188, and it deducted the payment from my credit card immediately prior to the trip. And after completing the ride another payment of R190 went off my account for Uber for the same trip. When I enquired with Uber they said that it was not deducted twice even though I sent them proof of both transactions going off from my account they still denied it.

the frustrating part is that you do everything via email there's no contact details that you call and speak to someone to do a thoroughly investigation on all our complaints and queries.

I feel their service is robbing us of what is rightfully ours, and the fact that no one wants to attend to our queries however expect people to still support them and be perceived as this professional, transparent, honest company that provides convenience, however don't look at the type of people they hire as well as all the belonging people loose in the hands of their drivers/services.

they are disgusting and their customer service is pathetic