UBER IS A *****!!!!!!!!!!!!!!!!!!!!

I have been charged 2 times on Friday 25 November 2022, the Uber driver canceled the trips and the money was not refunded to me. I have submitted all the relevant documents through to Uber and even then I received a reply simply to ask me again for the same information again, of which I rep**** to the email again with the relevant information. I never got a reply back from Uber again to this day. I emailed again the Friday 26.11.22 and got no reply, I followed up last week Thursday 1.12.22 and no reply and again the Friday 2.12.22 and no reply. I requested an Uber the Saturday 03.12.22 which I was charged for and then on Sunday I was charged again for the same trip. I made contact with Uber again and still to no avail from Uber!!!!!!!!!!!!! YOUR SERVICE IS THE WORST AND NOW I BELIEVE YOU TAKING MY MONEY WITHOUT MY CONSENT AND I WILL BE OPENING A CASE OF ***** AGAINST UBER!!!!!!!!!!!!!!!!!!!!! YOU GUYS HAVE NO SENSE OF CUSTOMER SERVICE AND I WILL NEVER USE UBER AGAIN!!!!!!! I WOULD LOVE FOR UBER TO COME BACK TO ME TODAY WITH RESOLUTIONS AS I WILL BE TAKING THIS TO SOCIAL MEDIA ABOUT UBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!