UBER IS A FAILURE AND PROTECTING ****MERS

About a month ago I assumed that my card was somewhere in my house, until one night a notification came through that someone was trying to UBER EATS. I then immediately blocked my bank card, and the next day went to the bank to get a new card.

I contacted UBER to see where what was the location of the card. They could help nor at least communicate with me.

Yesterday (30 September 2024) Another notification came through that I am requesting. I immediately moved my money to someone I trust. I contacted Uber in the early hours of today (01 October 2024) I provided them with everything that they have requested from me.

At the bank they cannot see the location due to the fact that the payment did not go through.

Now instead of bringing solution they keep asking for the same details I had provided them with.

Because of their incompetence I requested that if they can't locate where was my card was uber from and to where, they should just block my card on Uber period.