AC
Algernon C

1 reviews | Active since Jul 2009

13 May 2025, 15:09

Uber is a ****.

Sick and tired of Uber stating one upfront price and after the ride, the payment is reversed and a higher total is charged without the driver deviating from the route. Today, the upfront ride cost was R82 but after the ride the cost was reversed and R110 was deducted from my account. The difference of R28 equates to a 34.15% increase in which you have no say. I contacted Uber about this a few times but they come back with a generic response stating that the final amount is correct and in line with the route as per the application. Why give me an upfront price in the first place? I am wondering how legal it is what they're doing. If a customer agrees to an initial price for a proposed route and the ride takes place without any deviations, it seems ******** to credit the money back and charge a higher amount without the customer agreeing to it. Friends of mine who make use of the service always pay cash to avoid this trap. Even they had issues after rides where the driver demands extra money from them. This thievery should be challenged.

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Replies (1)
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Algernon C's update10 Jun 2025, 13:32
Reviewer Update
This happened again yesterday. Upfront payment quoted was R88. After trip, with no deviations, payment was reversed by Uber and new payment of R103 was deducted.
This is ******* and you've got no control over it. From here on it will be cash payments.
Emails to Uber just results in a generic reply that states the amount charged is in line with the trip distance. They dont even care.