Uber has become unsafe, unreliable, and completely *************.

I was charged R126 for a trip I did NOT take, an unauthorised card transaction that immediately raises concerns about how insecure card details are on this app. This is not a minor “technical issue”; it is a serious breach of trust. Customers should not have to constantly fear random deductions from their bank accounts. What makes this worse is that this is not an isolated incident. Numerous users have raised similar complaints, yet Uber continues to operate as if this is acceptable. In addition, the “Wait & Save” option has become completely unreliable and unsafe. Drivers are forced to accept trips that are 15–20+ minutes away, only to cancel when they are close to arrival. Customers are then left waiting an additional 10–20 minutes for another driver, repeating the same cycle. This defeats the very purpose of Uber — reliability, safety, and time efficiency. For a company that built its reputation on convenience and trust, Uber is failing badly on both fronts. The lack of accountability, poor customer support responses, and repeated unresolved complaints are extremely concerning. Until Uber addresses: • Unauthorised card charges • Card security concerns • Driver cancellation abuse • Declining reliability I cannot recommend this service to anyone