Uber fix this

I am extremely disappointed with Uber’s handling of my complaint.

An additional fee was charged to my account before I could even request the trip. This charge was made then I requested a refund and then they later authorised the payment again, and before any service was rendered. I do not understand how a customer can be charged prior to confirming or requesting a ride.

When I contacted Uber support to dispute this, my complaint was dismissed and I was not given a proper explanation or breakdown of the charge. My concerns were not taken seriously, which is very frustrating.

As a customer, I expect transparency, fair billing, and accountability. Charging unexplained fees before a trip is even requested is unacceptable. I am requesting a clear explanation and a refund for the unauthorised charge.

I hope Uber addresses this matter urgently and resolves it fairly.