Uber Fails to Protect My Financial Info & Offers Zero Accountability

I am extremely disappointed and alarmed by how Uber has handled a serious security breach on my account.

Two unauthorized charges were made from my bank account via Uber, and when I reported it, I was met with cold, copy-paste responses from a consultant named Habiba, who continuously ignored my direct questions, refused to investigate fully, and dismissed my concerns.

I asked a simple but critical question: Is anyone else linked to my account, such as "can you tell me is (blank) linked to my account?" — a legitimate concern since my personal card details were used on an Uber account that isn't mine, and they admit it. Instead of giving clarity or reassurance, Uber refused to tell me who else could be linked to my account and told me they would no longer respond.

This isn't just about a refund — it's about basic data security. If your financial information can be used by someone you don’t know, and the company refuses to act on it, that’s a major red flag. Uber’s support team has shown zero accountability, no transparency, and a complete lack of empathy.

Imagine this happened to one of their own families — would they accept "we’ve blocked one person, so we're done"? Of course not. But that’s exactly what they expect from their paying customers.

I will be taking this up further.