Uber Failing to Assist With *****ulent Transactions – R2000 Disputed

Complaint:

I am extremely disappointed with Uber’s handling of a ***** matter on my account.

Several transactions reflecting as Uber charges, totalling approximately R2000, appeared on my bank statement. These transactions do NOT appear on my Uber account history, and I have never used Uber to that extent. This strongly indicates *****ulent activity.

Uber requested that I provide my bank statement, which I did. I highlighted the disputed transactions clearly. However, instead of properly investigating the matter, Uber dismissed my complaint and shifted focus to the fact that my bank account was in overdraft — which is completely irrelevant to the ***** I reported.

The issue is currently under formal investigation with my bank. They are taking the matter seriously. Unfortunately, Uber has not shown the same level of responsibility or urgency.

As a customer reporting unauthorised transactions, I expected:

• A proper internal investigation • Verification of the merchant reference linked to the charges • Clear feedback and assistance • Escalation to their ***** department

Instead, my emails have been repeatedly dismissed without resolution.

***** cases require cooperation between the bank and the merchant. At this stage, Uber has not played their part.

I am requesting that Uber urgently investigate these transactions from their side and provide a formal written response confirming what steps have been taken.