UBER - EXPLOITATION AND DOUBLE CHARGED FOR MY TRIP 19TH MARCH'21

Never had used the app. and sorry i did because i had one of the worst experiences in my life. On the 19th of March, i requested a Huber from Shaka's Rock (12 Main Road to the Oyster Box in Umshlanga), took forever to get a car, request it to be cash. Paid the driver cash on arrival, thinking this is the end of my dilemma. On Monday 22 March at around 06h20-06h30 tried to book a car and was given a message on my cellphone (unless you pay R221 for the trip on Friday 19th March you wont be able to request a cab. NOTE: My Friday trip was cash, not debit card. Out of desperation i confirmed booking as i needed a cab to go to the airport, however that did not materialize, eventually AN HOUR LATER managed to get a cab via BOLT resulting me getting to the airport late, luggage boarding had closed, my spouse had to stay behind and get onto next flight, having to pay extra charges. Today i go onto my banking up and i see they have debited me with R221. I asked you why should i pay the R221 if my request was cash and driver got paid cash. This is plain **************** and exploitation by UBER which i will never use again. Attached find reply from Uber telling me to contact they web site and lay a complaint.

MY REQUEST: Reimburse me my money back R221.00 immediately.

A very dissatisfied ONE TIME passenger that had a bad experience with your product and would not recommend it to any holiday maker.

Regards, Rosa M R Dias ***