Uber employs ******* & has useless customer support

My trip was at 7:50am to work. When I arrived inside my work building I realised that my phone was not with me.

I then logged onto Uber online, however, Uber online does not allow you to contact/call the driver after the trip, a useless restriction. Bear in mind that I googled this feature and their official website states that you can contact the driver 48hrs after the trip, which is not true clearly. I then tried the 2 contact numbers provided on their website for Uber Support South Africa, and guess what? Both numbers are no longer operational.

This meant that the only recourse was to log multiple requests with Uber South Africa and wait for their reply, and they only got back to me 5-6 hours later, which one again was completely unhelpful. They are also could not provide me with any helpful assistance, they eventually contacted the driver and he said he didn't find which I know to be a lie because I could track my phone online.

However, during all this time waiting for the Uber support to get back to me, I was able to track my phone on the find my phone app . Using that app I made it ring on end, and added an emergency message for whoever picked it up to see. Also many of my collogues phoned the number.

The find my phone app also meant that I could track the driver leaving my office park and going about his way ignoring my ringing phone and the message. So I will be logging a formal report because it seems your company clearly employs *******!