Uber eats does not care for its customers

The worse service I've ever received from uber eats and the delivery took my order and left saying it was delivered.

I'm a very unhappy customer, I stopped using Mr D as they kept letting me down with deliveries and started using Uber as I never had an issue but today was terrible.

I ordered food and when the driver arrived I got stuck in the lift and messaged him saying I'm on my way.

The driver took a picture of my office building and left with my food.

Now Uber is refusing ti refund my money for which I did not received and allowing driver error as this was not marked as canceled instead It was marked as delivered. I will be csncelling my Uber one subscription and will no longer be supporting Uber my robbing me of my hard earn money and not delivering my food after an extremely long day at work with nothing to take home for my fsmily