Uber Eats - Disgusting

On the 12th December 2024, we used Uber Eats to deliver some Mochachos Northcliff to us. The delivery person tried calling us @13h21 on my daughters mobile phone. She was busy changing the diapers of her then 3 week old baby. Immediately thereafter, 13h22, she tried returning the call of the so called delivery person. matter of seconds. thereafter she tried for numerous times at regualar intervals. I have a screenshot of the call register.

She later called the store to enquire and was advised the delivery person left the food outside the gates and left. The store also advised that it was not the first time that a client has advised that the goods were not delivered.

I have CCTV cameras facing my gate and front area and at no time within the specified times was there any delivery. i have the recordings hereof as well.

My daughter tried to engage with Uber and their response was we cannot refund as the driver tried to call and there was no response.

To our disgust, we also received a message that Nitereka ( Uber Eats ) and Mochachos delivered the order.

my complaint is against Uber Eats and not the store as the driver representing Uber Eats failed to deliver the service that Uber Eats entrusted him to do.

the order was for approximately R300 , and that was the start of my holidays.

Sakina Khan

Uber Eats order number #DE615.

i was already on leave and had no time to rate poor service.

I think Uber eats should take responsibility on this order.