Uber Eats **** Alert

Yesteeday I placed an order on Uber eats, pay online with my card, the driver goes to the wrong adress. I call him, give him direcrions to house and even text him. He doesnt come. I get a voice automated call stating the driver is waiting to deliver my order. Im in my yard looking up n down the street, not driver. You cannot respond or call Uber cos there is no support number. A few minutes Later my order status is delivered!!! I try to call the driver says the no does not exist. I wanted to find out where he is so that I can go there and get my order. I log it with uber they give an automated response again order is delivered you do not qualify fro a refund. I go to the store to see if he returned the order to the store nothing. The store manager tries to call him and ge doesnt answer. Uber says u can log a dispute under the manager tab but there is no dispute button or escalation option. U jst get the same query options with the same automated resolution!. No one from uber has bothered to contact me so that we can speak face to face nothing, which now leads me to believe that uber eats drivers are running a ****. They pick up your order and if u paid online they dont deliver it. Please beware of this latest **** by Uber Eats drivers. To top it off, they still send me a msg to tip the driver, for what, taking and keeping my order for himself???