UBER DRIVERS *****ELTLY DO NOT END TRIPS AND YOU GET CHARGED EXTRA FOR THIS

Our driver did not end the trip after dropping us off, and proceeded to carry on driving around for over 30 minutes on our account. we have been charged for this extra time and distance. Uber is saying that we changed our destination after requesting a ride which is untrue, we went to exactly where we requested the ride from. I am able to prove this as i have a tracker on my phone which shows exactly where we were and when we arrived at the destination. The driver however has committed ***** by only ending the ride 30 minutes later (and only after i contacted him to instruct him to do so) and Uber seems to think this is okay. Close your accounts guys, use any of the many other services out there. Uber has become more and more expensive, they have added so many surcharges like a booking fee - (did you know you are charged this?), the cars are unroadworthy and do not get serviced, we have had three instances where the driver has driven off in the entirely wrong direction (not sure if we missed a bullet here by being aware) and the drivers arrive looking as if they have just crawled out of bed.