Uber Drivers *******

am writing to formally escalate a very serious incident concerning my work phone, which I left in an Uber vehicle during a trip in Accra on 13 September 2026.

I reported the missing phone to Uber shortly after the trip and requested assistance in contacting the driver. Despite my repeated attempts to obtain assistance, I received no meaningful response or timely contact from the driver.

After more than 72 hours, the driver, Joshua Bosu, eventually contacted me. I immediately engaged with him regarding the return of my phone. However, he has denied having the phone or finding it in his vehicle.

The vehicle registration provided to me is ***.

Given the circumstances, I have now reported the matter to the East Legon Police Station in Accra and provided the relevant information concerning the trip and driver. I expect Uber to fully cooperate with the police investigation and provide any information and records lawfully requested by the authorities.

I am also formally requesting that Uber:

1. Immediately investigate the driver and this incident; 2. Preserve all records relating to my 13 September trip, including trip details, driver information, vehicle information, GPS/location records and relevant communications; 3. Confirm whether the driver has been contacted by Uber regarding the missing phone and provide me with the outcome of that investigation; 4. Escalate this matter to the appropriate Uber Ghana management/safety team; 5. Cooperate fully with the Ghana Police Service in tracing the phone and establishing what happened after I left it in the vehicle; and 6. Confirm what action Uber intends to take regarding the driver's continued access to the Uber platform while this matter is being investigated.

This is not simply a misplaced personal item. The phone is a work device containing important business information, and the circumstances surrounding its disappearance and the driver's subsequent denial are extremely concerning.

I have used Uber in good faith and expect the platform to take the safety and integrity of its driver network seriously. The fact that it took more than 72 hours for the driver to contact me, followed by his denial that he has the phone, requires a proper investigation.

Please treat this as a formal complaint and escalation. I require a substantive response from Uber management, rather than an automated response or another generic lost-item notification.

I have reported the matter to the police and will provide the police with the relevant Uber trip information and communications as required.

I expect Uber to cooperate fully and urgently with the investigation.