Uber drivers cheating on trips and no available Customer Care Centre

I requested a trip for a family member on the 16th of April 2025. I received a notification that the driver had arrived before they were at the pickup point,I sent them multiple messages asking where they are without a response.

On arriving when I questioned them that the person the ride was requested for was standing right in front of the entrance and I was tracking their movement on the App and could see they were delayed due to traffic. Their response was that they went in and out of the school,which was untrue as I was following the trip.They actually said they arrived way before reaching the pickup point which resulted in the trip being double the amount. Uber SA also does not have a help centre you can call nor can I see trips requested for family on the App to complain.

The Uber complaints service is very poor as there really is no where for customer to raise their complaints,I do not understand how a big company like Uber does not a customer care number for telephone complaints.