Uber Drivers are ****ming people billing them twice if the ride is cash. twice if they realize they elderly or children

My son Uber has a bill pending the uber driver took money from him after that he made a pending claim on it because they were children of R96 on the 27th March 2025 drivers information LZ38TVGP Rylan Tours Suzuki Dzire I complained i was informed by Uber im TO LATE because the complaint is done within 7 days. Today I open my Uber app find that im owing R158. I requested my my mom a ride she's elderly so the driver is taking the same advantage the took when my son requested with his app. It was on the 26th April 2025 at 17h37 Drivers name Nicholas Suzuki Reg number LX34BKGP from Eastgate to Vosloorus. Well they do this because all this rides are cash payment. My son email for the R96 pending due 27 March 2025 ***. And the other email for the pending due of R158 27 April 2025 is ***.