Uber drivers are *****!

I constantly book Uber package deliveries and almost every trip I have to request a refund The drivers stand along the road and just let the time run before they actually make their way to the customer. Or they don't turn their data on and you can't see where they are then suddenly it jumps to the location and then they say they have been waiting there for long. This is very ***** and it's actually conning people out of their money to gain extra money.