Uber / Driver *******

Uber *******…

After requesting, waiting for over 15 mins (When app showed driver will arrive in 2 min) and numerous calls between the driver and myself, I have cancelled the trip and rather opted for Taxify - Which were incidentally more than 30% cheaper.

The next morning I noticed that Uber have charged me for the full trip. I immediately brought this to their attention to no avail - Their response below... Subsequently, I provided them with my receipt from Taxify - Did I mention more than 30% cheaper - But they still refuse to refund me.

This only leave me of the opinion that Uber and their driver (Peter ********** / ********** ) are a bunch of ***** who ***** from unsuspecting customers!

Extract from their response - Who did the driver transport, as I took Taxify (Did I mention more than 30% cheaper?) "Sorry to hear about the trouble. Please be informed that we've taken a close look at this trip. Based on your previous account history and the driver's account of what happened here, we have reason to believe that this trip took place.

As a result, we will not issue a refund at this time. Your understanding is highly appreciated here."