Uber driver phones client to cancel fare..... since when?????

Driver phones client to cancel pre booked ride be cause he did not realize it was so far from where he lives.

Almost missed an important meeting when a driver phoned to say he no longer will take the ride 45 minutes before pick up.

Cancellation fee is now the clients problem, so driver gets paid and client looses money.

Client rebooted a ride. Months afterward now hit with R125 cancelation fee.

Try to log a complaint but now past 30 days.