Uber driver never delivered my goods yet indicated its been delivered.

28hours ago i requested a delivery to be done from Strand to Khayelitsha. Driver named Sandile Sylvester car registration nr MAMBA7WP collected parcel. I added a pin for delivery that was sent to reciever. This man never delivered the parcel yet i got msg that delivery was done. Luckily for me i do screenshot of drivers movement.

I reported this on uber help system till now its not been resolved. I can't get a contact nr on their help system for their driver. Who needs to take responsibility for this action. How secured are our goods with uber.

Futhermore i got charge R19 more by uber. When i queried that uber immediately refunded the R19 extra charge cause i have screenshot of driver doing another pickup

The police wants a contact nr for this driver which uber system dont provide.

How can driver bypass a system that provides pin code for reciever yet driver never came to her house. I have screenshot of uber system message goods been delivered.