Uber driver left without me.in the ride.

About a month ago, I ordered an uber to pick me up in Eersteriver after I went to do my hair that side. The uber stopped a good few meters away and saw me and my friend standing outside her gate. The driver expected me to walk down to him. After a little while we decided to go back inside and cancel to which I paid a R16 cancelation fee. Then we requested another uber , the same driver accepted , and left without me. A total of R130 + was deducted. Twice. And I find it difficult to get in contact with uber. I am still.usinv uber but I have not forgotten about my money being taken and I got no service. Maybe some Uber important will read me here and make contact. Hopeful.