Uber driver kept us waiting for 30 minutes at night

I had a safety issue with one of the drivers Sunday evening his name is THABO and car registration is FB11CT GP.

I requested as per normal , he accepted the trip , it then showed that he is 10 minutes away , A few minutes later I checked if he is proceeding towards us he was still 10 minutes away. He then send me a text message to ask me where I was going. This was very odd for me, why would a driver ask me where am I going? , I responded to the text and let him know that of my desired destination. He then text back to say that he is far I need to cancel my trip. I told him that I am not cancelling if he does not want this trip he must cancel because now it is more than 5min waiting and Uber is going charge me cancellation fee. He refused to cancel the trip and I told him that it is getting late and I am with a child and we waiting on the street and he is acting up .

He kept reading my text and not responding and kept us waiting for more than 20 minutes, Ignoring my calls as well. I told him that should anything happen to me and my child it will be his fault, after then he cancelled 30 minutes later.

• I am very disappointed in a way he handled this and disappointed in Uber that the is not panic button we can press to notify Uber if we are in danger or having an issue with driver. • It is unprofessional for drivers to contact us and ask where we going that raises eyebrows , I am lady in a country where women are ****ed and ****d daily we are not safe. • It is wrong for Uber to let drivers accept trips when they can see that they are a few kilometres away. • Uber app should be able to read that driver is not moving towards a pick up point and automatically cancel the trip rather than keep the client waiting. • Uber IT should be able to check texts send to drivers and follow up if there’s a need. • Calls should also be monitored because I called a few times and the *** was not answering his calls. • Lastly we should not be kept waiting for more than 5 min especially at night. • CAN WE ALSO HAVE A DIRECT LINE OR CALL CENTRE WHERE WE CAN CALL AND VOICE OUT OUR CORNCERNS. •