WZ
Wendy Z

1 reviews | Active since Feb 2016

17 Jun 2025, 19:35

Uber driver has a stinking attitude after not having change.

I requested a ride that amounted to R29, I selected that I would pay it using cash. The driver arrived, picked me up, we exchanged greetings and he drove to my drop off point. I then handed him a R50 note to which his very prompt, comfortable and entitled response was "I don't have change", all while he shrug his shoulders. I then looked in my bag to see if I had smaller notes or even coins and I found only R24, so I told him that I also don't have change. He then said I should not worry because he will report to Uber that I didn't pay. I got very frustrates with and I specifically asked to not do that because I had every intention of paying him yet he is the one without change. He went on to say that I also don't have change, I then asked him why he didn't mention this at the beginning of the trip because I would've either changed the trip to a card payment or he could have asked to stop somewhere to get change to which he rep**** "It's you who chose the cash option and this is my first cash trip". I was very offended at this point because he prides himself about getting good ratings (which I learned from him while we were trying to come up with a solution) but he fails to understand that he needs to keep change for his customers. I then started to call him out on the attitude he was giving me in his responses because he is the one who does not have change and he is doing everything he can to make that my problem. He went on to saying that he is recording the conversation and I told him that he should because Iber knows what I'm talking about. He kept performing on the recording, playing victim while also telling about how great a driver he is and that Uber won't even believe me if I report him. He refused to even take the R24 because he said he can't be the one who gets short-paid. He eventually left, reported me to Uber that "I didn't pay". I got home, rated the ride, explained what happened and a few minutes after that, I received a message that my Uber account has been disabled, I'm guessing he reported that I was the problem. I'm dissatisfied, disappointed and disgusted with the service I received. I'm furious because I did pay him and he made no effort of making sure that my needs as a customer were met, he also takes the ratings he gets to his head and now using them to ruin the service.

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