UBER DRIVER DOESN'T START TRIP, POCKETS CASH, DRIVES OFF-GRID

I requested a trip this morning from Glenlily, to Southfield, with one stop in Ruyterwacht.

The driver who took my trip arrived, I gave him the code to verify the trip, which he did not do. He immediately asked whether I'm paying with Cash or Uber Cash and whether I need change. We proceeded to my destination and the driver said that his app is not loading due to bad connectivity - however, he asked me for the addresses and navigated successfully via Google Maps.

I realized that the driver had deliberately not started the trip. I took screenshots throughout the trip to show the time and distance traveled. The driver dropped me at my destination without having started the trip. I paid him R 150.00 cash - the quoted fare was R142.00. I immediately checked my phone to see if he's cancelled the trip, but he was still 'arriving' on the app. although 20 kilometers down the road from the pick-up point.

The driver then cancelled the trip and another driver accepted it (at the 31 Jansen Street Glenlily pick-up address) without my knowledge (automatically allocating the trip to another driver in the area, as it goes), this driver called me, standing in front of my home in Glenlily - I told him I'd not requested the trip. The driver ended my trip and Uber is charging me a cancellation fee.

This driver has de*****ed Uber and pocketed the cash I paid. He put my safety in jeopardy by driving off the Uber app - he could have driven off with me, or anything else and there would be no way to track either him or me.

I am absolutely LIVID. And, there is no way to approach this matter via the app, since the trip was cancelled by him at the end of the day.

I oncluded herewith the screen grabs from my phone this morning, as I was traveling with him.

1. THE DRIVER IMMEDIATELY ENQUIRED WHETHER I WAS PAYING WITH HARD CASH 2. HE **** ABOUT HIS RECEPTION / CONNECTIVITY SINCE HE WAS NAVIGATING THROUGH ANOTHER APPLICATION 3. HIS GPS WAS ON UNTIL HE REACHED 76 GRENS STREET, BECAUSE HE WAS SHOWN MOVING ON THE APP AS WE DROVE 4. HE POCKETED THE CASH AND CANCELLED MY TRIP ALMOST AN HOUR LATER, WHICH MEANT THAT I INCURRED FURTHER PENALTIES

I expect urgent feedback regarding this matter - this guy is a *****, he put me in danger since I did not give any driver authority to drive with me OFF the Uber app.

I await your feedback - this is a HUGE issue for me, and my family - I have been using Uber for over 8 years and I'm losing faith in its safety and driver ethics.