uber driver disrespectful

<p>I am not pleased at all with the level of service I have received from your drivers, Monday I requested Uber services from 92 noord street to 120 end Street, and we waited and waited but no communication received and nothing I tried to call but no answer, I let that go and cancelled the trip but the next day when I requested Uber services again I was charged for my trip as well as for the trip I had cancelled the previous day, tonight I requested Uber services once more but the driver called 20 Min after my request to tell me in a rude manner that he was not going to come to where I was and cut the call I then called the guy to ask and find out what to do next and explained to him about my previous cancelled trip instead he was rude cut the call and cancelled my trip but now I see I have an outstanding balance.... Please can someone explain this to me as I do not have R25s to enrich Uber</p>