Uber drive reports cash payment as unpaid!

On Monday, 17 November 2025, I used Uber for a ride to work. I paid the trip in cash to the driver. On Saturday, 22 November 2025, I received an email from Uber stating that the cash was never paid and I would have the full cash amount of R205 deducted from my account when next I use Uber. I rep**** detailing the issue and received a reply this morning that because I reported more than 3 days after the trip, I have no recourse. I rep**** that I only received the email 5 days after the trip. The response from Uber was a R34 refund and case closed with no further communication possible. I am furious!!